Final Sale, Returns & Courtesy Credit

WYG Hawaiʻi LLC | Version 2026-09-27

Effective for orders placed after publication on September 27, 2026 (Hawaiʻi time). Earlier orders remain subject to the terms applicable when purchased and any mandatory legal rights.

All sales are final. We do not offer change-of-mind refunds, cancellations, returns or exchanges. Any gallery credit is a discretionary courtesy approved in writing. Your statutory consumer rights remain unaffected.

Before you purchase

Please review the artwork description, dimensions, materials, finish, photographs, price, shipping details and this policy before paying. Contact support@wyg.glass with questions before placing your order. WYG offers original handcrafted glass artwork. Handcrafted or collectible status does not remove protections required by law.

Final sales and cancellations

Once your purchase is completed, we do not voluntarily cancel or refund an order for a change of mind, preference, pricing concern or buyer's remorse. This applies to available works and commissions, subject to mandatory legal rights and any specific written terms agreed before purchase. Purchase payments are payments toward the artwork; this policy does not automatically classify them as deposits or studio-time fees. If WYG cancels an order or cannot fulfill it, we will return the applicable payment as required by law.

Discretionary gallery credit

WYG may, but is not obligated to, approve an exchange or gallery credit as a goodwill exception. An exception exists only when confirmed in writing for the specific order. Approval will state the amount, any agreed return requirements and applicable conditions. Courtesy credit is not a standing return entitlement and does not replace a cash or original-payment refund required by law. Existing written commitments will be honored. Amounts already reimbursed through a refund or chargeback will be reconciled to avoid duplicate reimbursement.

Damage, incorrect items and other problems

Please contact support@wyg.glass promptly if an artwork arrives damaged, is incorrect, materially differs from its description or does not arrive. For transit damage, please report within 48 hours where reasonably possible and retain the artwork, packaging, shipping label and documentation. Include your order number and clear photographs of the issue and packaging. This reporting request does not shorten statutory claim periods or waive legal remedies. We will review the evidence and provide the remedy required by applicable law, or a mutually agreed resolution.

Returns and delivery refusals

Contact us for return instructions before sending an artwork back. For a voluntary courtesy return, written approval is required; protect the artwork in suitable packaging and include its Certificate of Authenticity and accompanying documentation. Return timing, shipping responsibility and any agreed costs will be confirmed in writing. A statutory withdrawal or remedy does not depend on our discretionary approval. Refusing or returning a shipment does not by itself create a voluntary refund entitlement; neither does it eliminate applicable legal rights. We will establish the shipment's status and review the circumstances before resolving the account. No automatic restocking or administrative percentage is imposed by this policy.

International purchases and mandatory rights

Any import duties, taxes or carrier charges payable by the buyer will be governed by the purchase disclosures and applicable law. Where EU/EEA consumer distance-selling withdrawal rules apply, eligible buyers may notify us of withdrawal before delivery or within 14 days after receiving the goods, and send them back within 14 days after giving notice. Buyers bear direct return costs only where lawfully disclosed and permitted. We will reimburse payments, including the least expensive standard outbound delivery charge offered, within the applicable legal deadline, normally 14 days after withdrawal notice; where permitted, reimbursement may be withheld until we receive the goods or evidence of return. Refunds use the original payment method unless otherwise expressly agreed without additional fees.

The statutory withdrawal exception for goods made to the buyer's specifications or clearly personalized applies only when its legal requirements are met. Being handmade, one-of-one, serialized or collectible does not by itself establish that exception. Applicable rights concerning faulty, misdescribed or undelivered goods, and any longer local rights, remain unaffected.

To notify us of withdrawal, email support@wyg.glass with a clear statement that you withdraw, your name, address, order number, artwork, order date and receipt date if received. You may use this form:

To WYG Hawaiʻi LLC, support@wyg.glass: I give notice that I withdraw from my contract for the following artwork: ____. Ordered on: ____. Received on: ____. Name: ____. Address: ____. Date: ____.

We will provide return instructions promptly. No special wording is required.

Questions and payment disputes

Please contact support@wyg.glass so we can investigate and document a resolution. This request does not restrict your right to contact your payment provider or exercise legal remedies. This policy does not guarantee the outcome of a payment dispute.

Policy versions

This version applies prospectively from publication. It does not amend earlier purchases retroactively. Where this policy conflicts with mandatory law, mandatory law prevails.