Refund policy

Final Sale, Returns & Courtesy Credit

WYG Hawaiʻi LLC | Version 2026-09-27

Effective for orders placed after publication on September 27, 2026 (Hawaiʻi time). Earlier orders remain subject to the terms applicable when purchased and any mandatory legal rights.

All sales are final. We do not offer voluntary change-of-mind refunds, cancellations, returns, or exchanges. Any gallery credit is a discretionary courtesy approved in writing for the specific order. Statutory consumer rights remain unaffected.

Before You Purchase

Please review the artwork description, dimensions, materials, finish, photographs, price, shipping details, and this policy before completing your purchase. Questions should be directed to support@wyg.glass before ordering.

WYG offers original handcrafted glass artwork. The handmade, one-of-one, serialized, limited, or collectible nature of an artwork does not eliminate consumer protections required by applicable law.

Final Sales & Cancellations

Once a purchase is completed, WYG does not voluntarily cancel or refund an order because of a change of mind, preference, pricing concern, buyer’s remorse, or a decision not to accept delivery.

This applies to available works and commissions, subject to mandatory legal rights and any specific written terms agreed before purchase.

Purchase payments are payments toward the artwork and are not automatically classified as deposits or studio-time fees unless separate terms expressly state otherwise.

If WYG cancels an order or is unable to fulfill it, the applicable payment will be returned as required by law.

Discretionary Gallery Credit

WYG may, but is not obligated to, approve an exchange or gallery credit as a goodwill exception.

An exception exists only when confirmed in writing for the specific order. Any approval will state the amount of credit, return requirements, deadlines, and other applicable conditions.

Gallery credit is not a standing return entitlement and does not replace any refund or other remedy required by law. Existing written commitments will be honored. Amounts already reimbursed through a refund or chargeback will be reconciled to prevent duplicate reimbursement.

Damage, Incorrect Items & Non-Delivery

Please contact support@wyg.glass promptly if an artwork arrives damaged, is incorrect, materially differs from its description, or does not arrive.

For transit damage, please report the issue within 48 hours where reasonably possible and retain the artwork, exterior packaging, internal packaging, shipping label, Certificate of Authenticity, and accompanying documentation.

Please include your order number and clear photographs of the artwork, damage, and packaging.

This reporting request does not shorten any statutory claim period or waive any legal remedy. WYG will review the available evidence and provide the remedy required by applicable law or another mutually agreed resolution.

Returns & Delivery Refusals

Contact WYG before sending an artwork back.

A voluntary courtesy return requires written approval. The artwork must be suitably protected for shipment and should include its Certificate of Authenticity and accompanying documentation. Return timing, shipping responsibility, insurance requirements, and any agreed costs will be confirmed in writing for the specific return.

Refusing delivery or returning a shipment does not by itself create a voluntary refund entitlement. Likewise, a refusal or return does not eliminate any mandatory legal rights that apply to the purchaser.

WYG will establish the shipment status and review the circumstances before resolving the account.

No automatic restocking or administrative percentage is imposed under this policy.

International Purchases & Mandatory Consumer Rights

Import duties, taxes, brokerage charges, customs fees, and other carrier or governmental charges are governed by the purchase disclosures and applicable law.

Where EU/EEA consumer distance-selling withdrawal rules apply, an eligible consumer may generally notify WYG of withdrawal before delivery or within 14 days after receiving the goods and return them within the applicable statutory period.

Return costs are borne by the purchaser only where lawfully disclosed and permitted. Required reimbursements will be processed within the applicable legal period. Where permitted by law, reimbursement may be withheld until WYG receives the goods or evidence that they have been returned.

Refunds required by law will be made using the original payment method unless another method is expressly agreed without additional cost to the purchaser.

An exception to statutory withdrawal rights for goods made to a purchaser’s specifications or clearly personalized applies only when its legal requirements are satisfied. An artwork being handmade, one-of-one, serialized, limited, or collectible does not by itself establish that exception.

Rights concerning faulty, misdescribed, damaged, or undelivered goods, and any longer rights provided by applicable local law, remain unaffected.

To give notice of a statutory withdrawal, contact support@wyg.glass and provide your name, address, order number, artwork, order date, and receipt date if received. No special wording is required.

Questions & Payment Disputes

Please contact support@wyg.glass so WYG can investigate and document a resolution.

This request does not restrict a purchaser’s right to contact their payment provider, dispute a transaction where legally permitted, or exercise another legal remedy. Nothing in this policy guarantees the outcome of a payment dispute.

Policy Versions

This version applies prospectively from the time it is published. It does not alter the terms governing earlier purchases retroactively.

Where any provision of this policy conflicts with mandatory applicable law, the mandatory law controls.