WYG Hawaiʻi LLC | Policy Version 2026-11-05

Effective upon publication. This policy applies prospectively to restoration and repair services requested after publication and does not retroactively alter earlier written agreements. Individual written service agreements control the approved scope and charges for each project, subject to applicable law.

1. Scope of Services

WYG Hawaiʻi LLC specializes in the care, assessment, restoration, and repair of original glass artwork. Restoration of WYG-created artwork is assessed under applicable collector and service terms. Artwork created by other artists or manufacturers may be considered only by special approval, on a case-by-case basis. An inquiry or preliminary review does not establish acceptance of any artwork or a commitment to perform work.

2. Initial Inquiry and Documentation

To request an assessment, provide your name and contact details; the artist or maker, if known; a description of the artwork and damage; clear photographs of the whole artwork, affected areas, and any detached parts; and available information about prior repairs or alterations. Purchase documents or provenance details may be requested but are not automatically required for an initial review. Information marked unknown may be submitted as such.

3. Technical Assessment and Eligibility

WYG determines eligibility based on the artwork's materials, construction, condition, prior alterations, available replacement components, and the technical feasibility of the proposed work. A photographic review is preliminary; physical inspection may be needed to determine whether restoration is possible. If a physical or specialized assessment carries a fee, that fee will be disclosed before the client agrees to it. WYG may decline a request where safety, feasibility, preservation, or other professional considerations make the work unsuitable.

4. Estimates and Written Authorization

No repair or restoration begins without a written scope of work, quotation or disclosed pricing basis, and the client's authorization. Estimates may depend on condition, labor, material availability, complexity, and hidden damage. If inspection or work reveals a material change in scope or cost, WYG will seek further authorization before performing or charging for additional work. No completion date, price, outcome, or acceptance of the artwork is guaranteed by an initial inquiry.

5. Third-Party Artwork and Attribution

Artwork made by another artist remains attributed to its original maker. A restoration performed by WYG does not represent that WYG created, endorsed, authenticated, or originally certified that artwork. Restoration can affect maker warranties, original condition, collector value, or eligibility for other certification programs. WYG's original-artwork replacement credits, legacy consideration, and collector benefits do not automatically apply to third-party works. Any separate documentation or registry service requires its own approval.

6. Conservation Risks and Limitations

Glass is fragile and may contain hidden fractures, internal stress, previous repairs, or material incompatibilities. Heating, cutting, joining, polishing, or rebuilding may expose existing damage or cause changes to dimensions, color, finish, visual appearance, or structural properties. Even an approved restoration may not reproduce the original artwork exactly, and some damage may prove irreparable. WYG will communicate material, reasonably foreseeable risks identified during assessment and will not knowingly proceed beyond the authorized scope without renewed approval. Any recommendation restricting a restored work to display rather than functional use must be respected. Nothing here excludes liability or consumer remedies that cannot lawfully be excluded.

7. Cleanliness, Handling, and Delivery

Do not ship, deliver, or drop off artwork without WYG's prior written approval and specific delivery or appointment instructions. Submitted artwork must be fully clean, dry, and free of residue or hazardous contamination; WYG may decline unsafe or unsuitable items. Packing, transportation, insurance arrangements, and any related costs will be confirmed in writing before transfer. Keep all detached components safely secured for examination. Any custody or transport responsibility is governed by the agreed service terms and applicable law.

8. Ownership and Artist Rights

By requesting service, the submitter confirms that they own the physical artwork or are authorized by its owner to request the proposed work. Physical possession does not transfer copyright or other rights belonging to the original creator. Where a particular alteration requires further permissions, those permissions must be resolved before work begins.

9. Completion and Records

Approved work will be documented according to the agreed service scope. If further work becomes impracticable or unsafe, WYG will inform the client and discuss the available next steps and any applicable charges or reimbursement for work not performed. A restoration record is not, by itself, a certificate of authenticity or a guarantee of future condition or functionality.

10. Contact

For restoration and repair inquiries, contact restorations@wyg.glass or visit wyg.glass. Please submit photographs for preliminary review before arranging transportation.

WYG Hawaiʻi LLC • Restoration & Repairs • Honolulu, Hawaiʻi